Issue: Incorrect charge on member invoice
If the invoice has not been paid >> Delete the charge and re-issue the invoice
If the invoice has been paid >> Issue a credit note
To issue a credit note:
Open the invoice
Select the line items to be refunded
Select Bulk Actions > Cancel/Credit items
Review the screen and confirm the credit amount
You can then choose how to handle the credit. For a small amount you can choose to automatically pay future invoices with the credit. Larger amounts can be refunded.
Send the invoiuce and crediut note to the member.
The credit will auto-apply to the next invoice.