When editing a user's surname and email address in Nexudus, it is essential to follow a specific process to ensure the changes are applied correctly across all systems.
Steps to Edit a Surname and Email Address:
Edit the Surname and Email Address:
- Log in to the Nexudus dashboard.
- Navigate to the Members section and locate the user whose details need updating.
- Open the user's profile and edit both the surname and email address simultaneously.
- Save the record after making the changes.
Follow Nexudus Instructions:
- If prompted, follow any additional instructions, such as removing or re-issuing access cards.
- Ensure any related tasks outlined by Nexudus are completed before proceeding.
Raise a Support Ticket:
- Once the updates are saved in Nexudus, contact us to update the backend services.
- Include the following details in your ticket:
User's original surname and email address.
Updated surname and email address.
Any access card details or notes on additional changes made.
Example Ticket:
Subject: Backend Update for User Details
Details:- Original Email: john.doe@example.com
- Updated Email: john.smith@example.com
- Original Surname: Doe
- Updated Surname: Smith
Why This Process is Important
Updating the surname and email address together ensures that dependent services remain in sync. Raising a support ticket helps us update backend integrations that may not automatically reflect the changes in Nexudus.
If you encounter any issues during the update process, don’t hesitate to include them in your support ticket for faster resolution.